If you have had your cash deducted from your record for reasons unknown or your assets diminished extraordinarily, then, at that point no compelling reason to freeze. Additionally, if your bank isn't taking the case genuine and wouldn't resolve the issue, you can select to submitting a question to the more significant position authority. This ought to be addressed to the CENTRAL BANK of Nigeria which is the regulator of the relative multitude of monetary foundations and each financial association in the country. This review will give a nitty gritty aide on the most proficient method to submit a question against your bank to the CBN.
Along your keeping money with any business bank or monetary organization, you may encounter some hitch against your record with them. Such cases may happen on the off chance that you are denied revenue on your venture assets, or you had unapproved ATM or POS exchange for you. Or then again lost your speculation assets to fraudsters and tricksters. Assuming any of these or others was the situation, you should make a request to your bank.
Nonetheless, assuming your bank isn't reacting, you can answer to the CBN. The Central Bank of Nigeria Consumer Protection Department recommends that you first exhaust the alter--native of submitting a question in your bank on such action before you include them.
Here is the aide on how and where'' you can hold up a complaint against your bank. This should be a perceived monetary establishments overseen by the Central Bank of Nigeria like Commercial Banks,Microfinance Banks,Primary,Mortgage Institutions,Discount Houses.
STEP 1: CONTACT YOUR BANK FIRST
On the remote possibility that you have a protest against a Nigerian bank, you should at first report the circumstance to your nearby bank. After that is done, then, at that point permit fourteen days (it might be less in certain Nigerian banks) for the issue to be settled. Also, your protest should be taken care of, on the grounds that the Central Bank of Nigeria (CBN) provided a request directing all banks in Nigeria to stretch out their present assist work area with managing a wide scope of client grievances.
When you contact your bank, underneath are tips to note when you need to compose a letter of objection to the bank.
- Start the letter by addressing it to the supervisor of the banks’ branch.
- State the term on how long you have been their client.
- Provide insights regarding yourself and your record, for example, your record number and whatever other data that may be requested.
- Explain the issue you experienced in subtleties and solicitation for a speedy solution.
- Provide and join proof like reports, instant messages, sends, and so forth to verification that show your grievance.
- Suggest answer for the forthcoming issue in the event that you have one.
- Do not utilize undermining or mocking language when composing the letter.
- Be clear and compact, utilizing considerate and proficient language.
- Provide your contact data so as the bank can contact you after arrangement is provided.
